Support

Need help installing Open-Wire in Slack or connecting it to Rails Agent? We respond within two business days.

Contact

• Email: kannan@rails-agent.com
• Product site: rails-agent.com

Self-serve docs

• Open-Wire overview
• Slack setup (OAuth, events, scopes)
• API reference

Common fixes

• Re-run Connect from Rails Agent Channels after changing Slack scopes.
• Invite the bot to private channels with /invite @YourBot.
• Confirm Event Subscriptions Request URL: https://openwire.rails-agent.com/api/v1/hooks/slack